Refund policy

 

 

Returns Policy:
Generally due to their nature items that are *pre order*, *special order* or *made to order* are not able to be returned or refunded. If you receive an item damaged due to shipping please contact us immediately upon receipt by emailing us and providing details and photographs of the condition and damage to the item. We will then as appropriate arrange for a claim to be made with the shipping company.  If an item is damaged or faulty due to manufacture and is therefore covered by a Manufacturer’s Warranty please contact us within the warranty period and we will liaise with the manufacturer and where possible assist to resolve the issue.  If an item does need to be returned you will be responsible for the cost of return shipping and the item must be returned in the original packaging and in an unused condition.